In the event of unclaimed shipment, your parcel may be returned to us if you have provided us with an incorrect address, or if it is left unclaimed with your local postal service for a long period of time (usually 1 month, depending on your country). If we have receieved the returned unclaimed parcel for these 2 reasons, and you wish for us to ship it to you again, you will need to pay the shipping fee again. If you prefer a refund instead, the amount that will be refunded to you will be 90% of the cost of the item, excluding shipping fee. This is to cover the processing fees which include packaging/transporting and labor fees.
If your change your mind about an order and it is not yet shipped, a full refund may be given to you. However, if the item is already shipped, then no refunds will be given.
We strive to ensure all our products are of excellent quality and good condition before shipping to you. If, in the rare event that you believe you have received a faulty product, please do not hesitate to contact us via WhatsApp +65-8806 8152 or email firstname.lastname@example.org and we will assist you.