Payment, Order & Delivery Policy
Mode of Payment
You can pay by credit card, PayPal, or PayNow (for Singapore customers).
Wait time for handmade products
Depending on the amount of orders we have on hand, there will be a 3-4 week wait for all handmade products, especially Tamagotchi crochet covers, as the covers are handmade one by one. We make the covers according to the sequence the order was received. Apologies for any inconvenience caused and seek your kind understanding.
Custom Fees
You may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the recipient. Please note that we do not have control over this process, and any return shipping or handling fees incurred would not be refundable.
Shipping Types and Wait Time & Delays
We ship from Singapore, with 3 types of shipping services that you can select during check-out:
- DHL: Shipping takes 2-5 business days, with full tracking until it arrives at your doorstep. Guaranteed 100% refund if parcel is lost.
- FedEx: Shipping takes 2-5 business days, with full tracking until it arrives at your doorstep. Guaranteed 100% refund if parcel is lost.
- International Trackable Mail: Most affordable option, with limited tracking capabilities (for some countries, it stops tracking after it arrives at the country destination). Usually takes about 14-21 days to be delivered, but in some rare cases it may take up to 3 months or more. In the event of lost mail, we will assist with the investigation but we will ultimately not be responsible for lost mail. This option is no longer available for US customers. Read more details here.
Shipping Rates
Shipping fee depends on the weight of your order, which is calculated at check out. Once you have added all items to cart, go to "Check Out" page and the shipping fee will be shown to you before you make payment.
Unclaimed Shipment
In the event of unclaimed shipment, your parcel may be returned to us if you have provided us with an incorrect address, or if it is left unclaimed with your local postal service for a long period of time (usually 1 month, depending on your country). If we have receieved the returned unclaimed parcel for these 2 reasons, and you wish for us to ship it to you again, you will need to pay the shipping fee again. If you prefer a refund instead, the amount that will be refunded to you will be 90% of the cost of the item, excluding shipping fee. This is to cover the processing fees which include packaging/transporting and labor fees.
Refund
If your change your mind about an order and it is not yet shipped, a full refund may be given to you. However, if the item is already shipped, then no refunds will be given.
Faulty Products
We strive to ensure all our products are of excellent quality and good condition before shipping to you. If, in the rare event that you believe you have received a faulty product, please do not hesitate to email info@fuzzy-n-chic.com and we will assist you.